Support Center
We're here to help. Find answers to your questions or contact our support team.
Business Hours
Monday - Friday: 9:00 AM - 5:00 PMSaturday: 10:00 AM - 3:00 PMSunday: Closed
Frequently Asked Questions
How long does business registration take?▼
CAC business registration typically takes 2-5 working days after payment. You'll receive status updates via email.
What if my application is rejected?▼
If rejected, we'll provide detailed feedback. You can then make corrections and resubmit. A resubmission fee may apply.
Can I track my application status?▼
Yes! Use the Check Status page with your application reference number to track your registration progress.
Are the fees refundable?▼
Registration fees are non-refundable once submitted. However, you can cancel before final submission.
What documents do I need?▼
You need a valid ID, passport photo, proof of address, and a signed consent letter. Templates are provided.
Is my data secure?▼
Yes, we use SSL/TLS encryption and comply with NDPR data protection requirements. Your data is stored securely.
Common Issues & Solutions
Payment gateway showing network error
Check your internet connection and try again. If persistent, contact support.
Application not submitted after payment
Wait 5 minutes for system processing. If still not submitted, use your reference to check status.
Receiving 'Name Not Available' message
Try alternative business names. Check with CAC if a similar name exists or is reserved.
Document upload failing
Ensure file is PDF/JPG/PNG, under 5MB, and not corrupted. Try a different file.
Still need help?
Our support team is ready to assist. Reach out via email or phone.